About UOWD

The University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.

UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.

Position Description

The Customer Service Agent plays an important role as a first line of support for students and is expected to provide students with assistance regarding general academic advice matters and is the general interface between Student Services Department our customers.

Education and Experience

Essential:              

• Tertiary qualification in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration/customer service
• At least 1 to 2 years’ experience in a similar role

  Desirable:             

• Bachelor’s degree from a reputable institution
• Prior experience in Higher Education is preferred
• Experience working successfully with a diverse population of students, faculty, and visitors.

Knowledge and Skills

• Excellent and demonstrated oral and written communication skills
• Ability to work methodically and with a cool temperament under pressure
• Confidence in negotiating, handling issues and clients requests independently
• Ability to organise, update & distribute information to students and interested parties

Personal Attributes

• Ability to maintain the strictest levels of confidentiality at all times
• Has integrity and operates with transparency
• Resilient and adaptable to change
• Ability to work independently with minimal supervision
• Personable
• Problem solver
• Intrepid – stops at nothing to solve the problem

Compensation and Benefits

The successful candidate will enjoy interaction with a professional and dynamic team of highly respected educators from over 30 different countries and exposure to students from over 105 nationalities.

The University offers an expatriate package, which is an attractive tax-free salary up to AED100,000 per annum (commensurate with your experience). The expatriate package includes five weeks of paid leave per year, private medical insurance for employee and eligible dependents, life and disability insurance and education allowance for dependents. The University is located in Knowledge Park, Dubai and has excellent teaching, learning and research facilities as well as access to Library resources that meets international standards.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.

To Apply:

Interested applicants must apply before the closing date by visiting our employment website at http://employment.uowdubai.ac.ae. A review of applications will begin after the closing date and will continue until the position(s) are filled.

Closing Date:  October 21, 2022 or until the position is filled.

Note: you will be required to attach the following:
1. Resume / CV