About UOWD

The University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.

UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.

Position

We are seeking a Telephonic Sales Team Leader who's  primary focus of this role is to maximize the conversion of perspective student leads to applications.  Reporting to the Student Recruitment Manager the Sales Team Leader will have overall responsibility of the Sales Team Day to day operations including establishing and maintaining effective standard operating procedures, maximizing the capabilities of the CRM, performance management, and monitoring, reporting and achievement of agreed KPI’s.  

Key areas of responsibility include but are not limited to the following:

• Supervise and participate in the day-to-day activities of the Team establishing effective and efficient standard operating procedures to maximize the resources available to achieve targets. 
• Working with the SRM to develop and implement tailored conversion strategies and targets, utilizing the full available functionality of the CRM system.  
• Continuous monitoring and analyzing of data highlighting any material deviations to the Student Recruitment Manager along with suggestions to leverage any opportunities / mitigate any threats that may be apparent. 
• Staff performance management ensuring alignment with the departmental and organizational goals and maximizing value creation of the overall Team and individual Team members.
• Establish and maintain collaborative effective working relationships with the related Teams within the sales funnel.
• Maintain a thorough knowledge of university key attributes, programs, services, and other related offerings and disseminate this to the Team.

Education and Experience

Essential

• Tele-sales or Customer service team management experience in a call center environment

• Experience in consultative tele-sales techniques.

Desirable:

• Bachelor Degree in Business, Marketing or relevant field
• Experience in similar role in the higher education industry

Knowledge and Skills

Essential

• General knowledge of higher education and/or recruitment and admissions experience
• Excellent written and spoken English communication skills
• Motivated, goal oriented and proven ability to meet recruitment targets
• Customer-service orientated and consultative approach to recruiting students
• Knowledge of planning processes and issues
• Experience with CRM platforms
• Ability to work independently with minimal supervision and as part of a team

Desirable

• Proficient in one or more of these languages: Arabic, Russian, Persian, French, Chinese, Spanish

Personal Attributes

• Is agile and adaptable.
• Is a team player
• Ability to maintain the strictest levels of confidentiality at all times
• Has integrity and operates with transparency
• Resilient and adaptable to change

Compensation and Benefits

The successful candidate will enjoy interaction with a professional and dynamic team of highly respected educators from over 30 different countries and exposure to students from over 105 nationalities.

The University offers an expatriate package, which is an attractive tax-free salary. The expatriate package includes five weeks of paid leave per year, private medical insurance, life and disability insurance and education allowance for dependents. The University is located in Knowledge Park, Dubai and has excellent teaching, learning and research facilities as well as access to Library resources that meets international standards.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.

To Apply:

Interested applicants must apply before the closing date by visiting our employment website at http://employment.uowdubai.ac.ae. A review of applications will begin after the closing date and will continue until the position(s) are filled.

Closing Date: April 14th 2023 or until the position is filled.

Note: you will be required to attach the following:
1. Resume / CV