UOWD8151 - Customer Service Advisor

Business Unit: Administration
Job Family: Marketing & Student Recruitment
Department: Student Recruitment
Contract Type: Permanent Full Time
Location: Dubai
Position Profile:

UOWD is seeking a highly motivated Customer Service Advisor who will work as part of the Marketing and Student Recruitment team. 

This position will contribute to new student enrollments by assessing potential applicants (leads) and determining their eligibility to apply and enroll in various Academic Programs at University of Wollongong in Dubai. The position holder will provide a professional, informed and engaging call experience to outbound and inbound calls to prospective students.  Through the application of professional sales and consultation techniques, this position will convert leads to qualified leads by pre-screening the candidates and engaging with potential students and parents.

Position Description:

To apply for this position you will need to address the selection criteria as part of your application, which can be viewed here.

To be successful in this role, you must have strong customer service skills with prior experience of working in a call centre environment. To serve your customers better, you should have excellent communication skills in English Language, knowledge of a second language will be an added advantage.

Essential & Desirable Criteria:

Essential Criteria
• Customer service experience in a call centre environment
• Experience in consultative sales techniques. 
• Excellent written and spoken English communication skills
• Attention to details and high level of accuracy
• Understanding of sales principles.
• Experience with CRM platforms.

Desirable Criteria
• Bachelor degree in business, marketing or relevant field
• Proficient in one or more of these languages: Arabic, Russian, Persian, French, Chinese, Spanish
• Experience in similar role in the higher education industry

Personal Attributes

  • Ability to maintain the strictest levels of confidentiality at all times
  • Has integrity and operates with transparency
  • Resilient and adaptable to change

Remuneration & Benefits:

This position is based on the Dubai campus in Knowledge Park, it includes a competitive salary and the following benefits:

- annual economy class airfare allowance for the Employee
- annual education allowance of 10,000 AED per eligible dependent
- medical insurance for the employee and eligible dependents;
- life and disability insurance for the employee

To Apply & Closing date:

Closing date: 5th July, 2021

To Apply: Please note that only online applications will be accepted. Appointment of the best candidate will be made on the basis of qualifications and relevant experience. Review of applications will begin after the closing date and will continue until the position is filled.

*UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.

Note: you will be required to attach the following:
1. Resume / CV