UOWD9046 - Customer Service Advisor

Business Unit: Administration
Job Family: Marketing & Student Recruitment
Department: Student Recruitment
Contract Type: Permanent Full Time
Location: Dubai
Position Profile:

UOWD is seeking a highly motivated Customer Service Advisor who will work as part of the Marketing and Student Recruitment team. 

This position will contribute to new student enrolments by assessing potential applicants (leads) and determining their
eligibility to apply and enrol in various Academic Programs at University of Wollongong in Dubai. A Customer Service Advisor
will provide a professional, informed and engaging call experience to outbound and inbound calls to prospective students.
Through the application of professional sales and consultation techniques, this position will convert leads to qualified leads
and applications by pre‐screening the candidates and engaging with potential students and parents.

Responsibilities/ accountabilities:

To be successful in this role, you must have strong customer service skills with prior experience of working in a call centre environment. To serve your customers better, you should have excellent communication skills in English Language, knowledge of a second language will be an added advantage. Key responsibilities include:

  • Manage outgoing/incoming calls according to the daily tasks, sales KPI’s and plans
  • Book qualified and interested candidates for 1‐to‐1 meeting or phone conversation with the relevant
    admissions or academic staff. Pro‐active follow up with candidates to achieve set conversion and sales targets.
  • Provide the candidates accurate, valid and complete information by using the right methods/tools.
  • Maintain records of candidate’s interactions in the CRM system
  • Complete call logs and produce call reports
  • Enter new candidate’s details into the CRM in a timely manner

Essential & Desirable Criteria:

Essential Criteria
• Customer service experience in a call centre environment
• Experience in consultative tele-sales techniques. 
• Excellent written and spoken English communication skills
• Attention to details and high level of accuracy
• Understanding of sales principles.
• Experience with CRM platforms.

Desirable Criteria
• Bachelor degree in business, marketing or relevant field
• Proficient in one or more of these languages: Arabic, Russian, Persian, French, Chinese, Spanish
• Experience in similar role in the higher education industry

Personal Attributes

  • Ability to maintain the strictest levels of confidentiality at all times
  • Has integrity and operates with transparency
  • Resilient and adaptable to change

Remuneration & Benefits:

The successful candidate will enjoy interaction with a professional and dynamic team of highly respected educators from over 30 different countries and exposure to students from over 105 nationalities.

The University offers an expatriate package, which is an attractive tax-free salary. The expatriate package includes five weeks of paid leave per year, private medical insurance, life and disability insurance and education allowance for dependents. The University is located in Knowledge Park, Dubai and has excellent teaching, learning and research facilities as well as access to Library resources that meets international standards.

UOWD is an equal opportunity employer that attracts, develops, motivates, empowers, and retains a diverse workforce.

To Apply & Closing date:

Closing date: 17th February 2023

To Apply: Please note that only online applications will be accepted. Appointment of the best candidate will be made on the basis of qualifications and relevant experience. Review of applications will begin after the closing date and will continue until the position is filled.


Note: you will be required to attach the following:
1. Resume / CV