UOWD9612 - Student Recruitment and Admissions Advisor

Business Unit: Administration
Job Family: Marketing & Student Recruitment
Department: Student Recruitment
Contract Type: Fixed Term
Location: Dubai
About UOWD:

Established in 1951 and ranked in the top 1% of universities worldwide*, Australia’s University of Wollongong is a global brand with international campuses in Dubai, Hong Kong and Malaysia.

University of Wollongong Dubai (UOWD) offers over 40 internationally recognised bachelor and master degrees spanning 10 in-demand industry sectors. All of our degree courses are accredited by the UAE Ministry of Education’s Commission for Academic Accreditation (CAA) and licensed by Dubai’s Knowledge and Human Development Authority (KHDA), as well as being recognised by leading professional organisations such as AACSB, ACCA, ACS, CIM, CIPD, CPA, Engineers Australia, PMI, and others.

The first internationally accredited Australian university in the UAE, we are the education gateway of choice for over 3,500 students, representing 100+ nationalities. Our global community of 152,000 alumni are pursuing career goals with respected blue-chip companies and industry giants such as 3M, ADCB, Adidas, Amazon, Deloitte, Emirates, FedEx, GE, IBM, Microsoft and Pepsico. Additionally, research reveals that 83%** of fresh graduates are employed within six months of graduation.

Life at UOWD is rooted in the continued pursuit of excellence through teaching, research and industry engagement, with the student experience at its heart. Our 200,000-square-foot campus at Dubai Knowledge Park features access to cutting-edge technologies and a mix of traditional and innovative learning spaces, all housed in a vibrant modern setting that promises to deliver an enriched learning experience for our students.

*QS World University Rankings 2023
**Data from the Graduate Destination Survey 2017 to 2020

About the department:

The Student Recruitment & Admissions Department plays a pivotal role in shaping the future of our university by connecting with prospective students and showcasing the wealth of opportunities UOWD has to offer. We are committed to fostering a diverse and inclusive student body, and the Student Recruitment & Admissions Advisor will be a key player in achieving this goal. 

Requirements & Responsibilities:

This position is part of the Student Recruitment & Admissions department of the university. You will act as an expert and credible advisor to prospective students and parents on course offerings, student experience and employment potential through enrolment to a UOWD program of study.  Recruitment and university promotion activities in schools and events by Student Recruitment & Admissions Advisors will drive enquiries and leads to UOWD.  Advisors will be responsible for the conversion of qualified leads to enrolments through the outbound telephone calls, direct (fact-to-face), email and other electronic forms of contact. 

Core responsibilities

  • Execute direct conversion activities to drive conversion from qualified leads to applications, application to confirmation, and confirmed to enrolment via multiple platforms to reach enrolment goals and KPIs.
  • Represent UOWD in school fairs, exhibitions, presentations and other student recruitment events in the UAE and abroad.
  • Participate in developing and implementing domestic and international annual student recruitment plans.
  • Guide and support prospective students and their parents through the enrolment process by applying a consultative sales approach.
  • Conduct accurate evaluation of applicants’ credentials.
  • Maintain strong business relationships with UOWD network of agents.
  • Manage and follow up on potential students via phone, email, social media, and in person (including out/inbound calls)
  • To undertake such other duties as may be required from time to time by the Student Recruitment Manager
  • Actively demonstrate the UOW Global Enterprises Corporate Values (passion, innovation, integrity, collaboration, courage, excellence)
Qualifications & Experience: • Bachelor degree from a recognised university in marketing, business administration or other relevant field.
• 1-3 years proven experience in student recruitment, admissions, sales, or customer service.
• General knowledge of higher education student recruitment and admissions 
• Experience with CRM platforms
• Customer-service orientated and consultative approach to recruiting students
• Effective communication and presentation skills.
Compensation & Benefits:

Unlock an exciting opportunity to be part of our dynamic and diverse student recruitment team, representing professionals from sixteen different nationalities. You'll collaborate with colleagues from varied backgrounds, enriching our collective student recruitment and admissions knowledge and experience.

Our comprehensive compensation package includes a fixed annual tax-free salary ranging from 96,000 to 108,000 AED (dependent on experience), 5 weeks of paid annual leave, annual flight tickets, life and disability insurance, medical insurance for both employees and eligible dependents, and an education allowance for dependents. We also offer abundant opportunities for professional and personal development.

As an equal opportunity employer, we're dedicated to attracting, developing, motivating, empowering, and retaining a diverse workforce.

Note: you will be required to attach the following:
1. Resume / CV
2. Passport-size photograph
3. Cover letter